Privacy Policy

Introduction

No Contract Pest Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nocopest.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Property address for service delivery
• Payment information (processed securely through third-party payment processors)
• Service preferences and history
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Referring website and pages viewed
• Date and time of visits
• Cookies and similar tracking technologies (see our Cookie Policy)

Phone Call Information

We use call tracking technology (CallRail) on phone numbers displayed on our website and in our online ads. When you call one of these numbers, we may record and transcribe the call and collect the caller's phone number, along with which page or ad drove the call. This helps us route calls correctly, measure marketing performance, and maintain customer service quality. Recorded calls may be reviewed by our staff for these purposes.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pest control services
• Process your service requests and payments
• Communicate with you about appointments, services, and updates
• Send marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Analyze website usage and improve user experience
• Comply with legal obligations
• Prevent fraud and enhance security

How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of service providers who process data on our behalf:

• Service & Scheduling Platform (FieldRoutes): Manages customer accounts, service appointments, technician routing, and billing history.
• Call Tracking (CallRail): Records and tracks phone calls placed through numbers displayed on our website and ads, so we can measure which marketing source generated the call and improve customer service quality.
• Advertising Platforms (Google Ads, Meta/Facebook Ads): Receive limited conversion data (such as a hashed email or form submission event) via tools like the Meta Conversions API and Google Ads conversion tracking, so we can measure ad performance. We do not share full, unhashed contact details with these platforms beyond what's needed for conversion matching.
• Website & Search Analytics (Google Analytics, Google Search Console, Google Business Profile): Provide aggregated data about site traffic, search visibility, and how visitors find and use our website.
• Lead & Form Handling (Gravity Forms, Resend): Process website form submissions and deliver transactional emails (such as quote requests and appointment confirmations).
• Reputation Management (BirdEye): Receives lead and customer contact details to send review requests, manage customer feedback, and enable two-way chat/messaging with leads.
• Review Management (Applause): Receives lead and customer contact details to send review requests.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, sale, or acquisition.

Each of these providers is contractually or technically limited to using your information to perform services for us, and each maintains its own privacy and security practices.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@nocopest.com

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@nocopest.com
• Phone: (832) 893-2847
• Address: 8803 Oak Springs Dr, Missouri City, TX 77459